Malaysia Shipping Information
What are the shipping fees/rates?
Shipping fee is auto-calculated based on your shipping address and weight/dimension.
Note: Your shipping fee will be clearly indicated at the time of checkout.
When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.
After your order is verified, you can expect to receive your order within the following time frame:
- West Malaysia: 2-3 working days (except Sunday and holidays)
- East Malaysia: 5-7 working days (except Sunday and holidays)
What if the order is being Return to Sender?
We advise the customer to check the shipment status more frequently and if you do not receive your order after 5 days from order date, kindly contact us IMMEDIATELY for further assistance to avoid the shipment return to us.
If your parcel is being returned to sender due to any reason such as:
Unclaimed (recipient not at homer, packages may be held at the courier office for pick-up, and if the recipient does not go and pick it up within a certain time frame it will be sent back to us).
Incomplete / Insufficient Address (incorrect address was provided at checkout).
Undeliverable as Addressed
The item is refused by the addressee (someone at the address told the mail carrier that no one with that name lives there/ works there).
You may be responsible for the shipping charges to re-ship the parcel. Please note that we, unfortunately, cannot re-ship orders until the original package is returned to us, and we cannot intercept or redirect a package once it is marked as "return to sender".
Incorrect Address - if the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped.
Can I request the refund if the order is being Returned to Sender? Please refer to the Terms and Conditions of Refund Policy.
International Shipping Information
